{"id":8763,"date":"2026-06-10T17:17:52","date_gmt":"2026-06-10T15:17:52","guid":{"rendered":"https:\/\/rolovrata.com\/?page_id=8763"},"modified":"2026-06-10T17:27:26","modified_gmt":"2026-06-10T15:27:26","slug":"povrat-i-reklamacije","status":"publish","type":"page","link":"https:\/\/rolovrata.com\/en\/povrat-i-reklamacije\/","title":{"rendered":"Returns &amp; Refunds"},"content":{"rendered":"<p class=\"wp-block-paragraph\">Returns &amp; Refunds<br>Product Returns (Right to Cancel)<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Under EU regulations, you have the right to cancel your online order within 14 days without giving a reason.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The cancellation period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">In the event of cancellation, the customer is obliged to inform us of their decision by using the cancellation form or via email, and return the product to our address.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Effects of withdrawal<br>The product must be returned in the condition in which it was received, unused and undamaged (unless it was handled solely to establish its functionality).<br>The customer shall bear the direct cost of returning the goods, unless otherwise agreed.<br>We will issue the refund no later than 14 days from the day we receive the returned product or proof of return postage.<br>Complaints (Defective or Damaged Products)<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">If you have received a product that is damaged, defective, or does not match the description, you have the right to file a complaint in accordance with the Civil Obligations Act and the Consumer Protection Act.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">How to file a complaint:<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Please contact us via email and provide:<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">order number<br>description of the problem<br>product photographs (if applicable)<br>Resolution of complaints:<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Upon receiving your application, we will contact you as soon as possible and offer one of the following solutions:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>product replacement<\/li>\n\n\n\n<li>product repair (if possible)<\/li>\n\n\n\n<li>refund<br><\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><br>Contact for returns and complaints<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">For any questions regarding returns and complaints, please contact us at: italserrande@rolovrata.hr<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>","protected":false},"excerpt":{"rendered":"<p>Povrat i reklamacijePovrat proizvoda (odustanak od kupnje) Kupac ima pravo, sukladno va\u017ee\u0107im propisima Europske unije, odustati od ugovora sklopljenog na daljinu u roku od 14 dana bez navo\u0111enja razloga. Rok za odustanak po\u010dinje te\u0107i od dana kada ste vi ili tre\u0107a osoba koju ste odredili (a koja nije dostavlja\u010d) preuzeli proizvod. U slu\u010daju odustanka, kupac [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"set","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"slim_seo":{"title":"Povrat i reklamacije - ITALSERRANDE","description":"Povrat i reklamacije Povrat proizvoda (odustanak od kupnje) Kupac ima pravo, sukladno va\u017ee\u0107im propisima Europske unije, odustati od ugovora sklopljenog na dalji"},"footnotes":""},"class_list":["post-8763","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/rolovrata.com\/en\/wp-json\/wp\/v2\/pages\/8763","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/rolovrata.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/rolovrata.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/rolovrata.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/rolovrata.com\/en\/wp-json\/wp\/v2\/comments?post=8763"}],"version-history":[{"count":0,"href":"https:\/\/rolovrata.com\/en\/wp-json\/wp\/v2\/pages\/8763\/revisions"}],"wp:attachment":[{"href":"https:\/\/rolovrata.com\/en\/wp-json\/wp\/v2\/media?parent=8763"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}